Refund and Cancellation Policy - Web to Canvas

Last updated: 24/02/2026

This Refund and Cancellation Policy applies to the use of the Web to Canvas website, Chrome extension, Figma plugin, and all related services (collectively, the “Service”).

By purchasing or subscribing to a paid plan, you agree to this policy.

1. Overview

Web to Canvas operates on a freemium model. Users receive 15 free imports each month to evaluate the Service before purchasing a paid subscription.

We encourage all users to test the Service using the free plan before upgrading.

2. Subscription and Cancellation

2.1 How to Cancel

To cancel your subscription, you must contact us by email at:

support@webtocanvas.com

Cancellation requests must be submitted from the same email used during the purchase.

2.2 Effective Date of Cancellation

Once your cancellation request is processed:

• Your subscription will remain active until the end of the current billing cycle.
• You will continue to have access to paid features during this period.
• Your subscription will not renew after the billing period ends.

2.3 Downgrading

After cancellation, your account will automatically revert to the free plan, which includes 15 free imports per month.

3. Refund Eligibility

We offer refunds under the following conditions:

3.1 Refund Window

Refund requests must be submitted within 2 days of the initial purchase.

This applies to both:

• Monthly subscriptions
• Yearly subscriptions

Refund requests made after this period will not be accepted unless required by law.

3.2 First-Time Purchase Only

Refunds are available only for the first purchase of a subscription.

We do not offer refunds for:

• Subscription renewals
• Accidental renewals
• Subsequent purchases

3.3 Valid Refund Reasons

Refunds may be granted if:

• The Service fails to work due to a verified technical issue.
• The user changes their mind and has not used the Service after purchasing.

3.4 Usage-Based Restrictions

Refunds will not be granted if:

• The user has already used paid features.
• The user has performed imports after purchase.
• The user has used unlimited imports under a paid plan.

We reserve the right to review system logs and usage data when evaluating refund requests.

4. Non-Refundable Charges

The following are non-refundable:

• Taxes
• Payment processing fees
• Currency conversion fees
• Charges incurred due to banking or payment provider policies

5. Free Tier as Trial

The free plan provides 15 imports every month and is intended as a trial.

By upgrading, you acknowledge that you have tested the Service and understand its capabilities.

6. Chargebacks and Fraud

If a chargeback or payment dispute is initiated without contacting us first:

• We reserve the right to suspend or terminate access to the Service.
• Future access to Web to Canvas may be restricted.
• We may dispute fraudulent or abusive chargebacks.

7. Refund Process

To request a refund, please email:

support@webtocanvas.com

Include:

• The email used during purchase
• Date of purchase
• Reason for refund

Approved refunds will be processed through the original payment method. Processing time may vary depending on the payment provider.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Continued use of the Service after changes means you accept the revised policy.

9. Contact

If you have questions about this policy, please contact:

Email: support@webtocanvas.com Website: https://webtocanvas.com